Can't activate a license using QLM Wizard

Michael Lazarus

March 29, 2016 20:21

On a customer's computer I have tried using the qlmwizard and get message saying license key is invalid.

I've run the wizard from the dos prompt as Admin as well.

Thanks.

 

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• Official comment

  

  Soraco Technologies

  March 29, 2016 21:00

  You're welcome.
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  Soraco Technologies

  March 29, 2016 20:25

  Hi Michael

   

  Can you clarify how you are launching the QLM License Wizard? Are you providing command line arguments? Which ones?

  If you add the /verbose command line argument, the license wizard will display a series of message boxes with information that can help diagnose the issue. Please add the /verbose argument and send me screenshots of these dialogs.

  Regards

  John

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  Michael Lazarus

  March 29, 2016 20:31

  I was running via a call from my program and I have also tried it using the dos command prompt with the  /settings and /uisettings

  I just ran it using verbose - attached are the screen shots.

   

  
  
  
  
  

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  Soraco Technologies

  March 29, 2016 20:41

  Hi Michael

   

  If you try the same validation on your own system, does it work? Is the issue isolated to a single system?

   

  Regards

  John

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  Michael Lazarus

  March 29, 2016 20:48

  I was able to activate from another computer.

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  Soraco Technologies

  March 29, 2016 20:50

  Hi Michael

  I would then check if all the required binaries have been properly installed on this customer's system. Could you get a screenshot of Windows Explorer in "Detailed View" showing all the binary files that are installed alongside QlmLicenseWizard.exe?

   

  John

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  Michael Lazarus

  March 29, 2016 20:57

  Thank you - John!

  The IsLicense50.DLL did not get copied over.

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