ValidateLicenseOnServer renturns error " The license is not valid, no product was found that matches your key."

Follow

LI SHENG

January 18, 2018 12:39

Validating the key on the server and keeps getting this error.

The license type is "User Defined", which in this case is an email address, activation was fine and keeps failing on validation.

Funny thing is that the validation is good from the QLM management console.

checked the settings file .xml, looks all good to me.

0

• Official comment

  

  Soraco Technologies January 18, 2018 19:38

  There are a few scenarions where this could happen:

   

  1. If you have not uploaded your products to the License Server. QLM should automatically prompt you to upload your products if it detects that new products were added to the client but not synchronized with the server. You can try the following:

  - Go to the Define Products tab and make sure you can see all your products 

  - Go to the Manage Keys tab

  - Click Sites and select your site

  - Click Upload products to the License Server

   

  2. This can happen if your client is pointing to the wrong server. Check the that LicenseServer property in the XML points to your own server.

   

  Regards

  John

  Comment actions Permalink

Please sign in to leave a comment.