QLM says the valid activation key is invalid

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VITALII LEVCHENKO

May 28, 2021 19:08

Hello,

The customer tries to apply an activation key, but QLM says it is invalid. This occurs in our 64-bit application.
The activation key is shown in QLM, Manage Keys page, so it is valid.
Moreover, when the customer applies the key in the 32-bit application on the same computer, the application is successfully activates.

On many other computers (of other customers), the same activation key is successfully used either in 64-bit application or in 32-bit application.

Please help.

0

• Official comment

  

  Soraco Technologies May 28, 2021 20:03

  Hi Vitalii,

  we've responded to the ticket that you opened. Please send us the log files.

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