E-Mail translation

Emanuel Zueger

February 23, 2022 08:08

Hello,

I am wondering where to find certain translation strings, especially for the term if there are no features. I am using %EnabledFeatures% to display in e-mails sent to the customer. If there is no feature enabled, it translates to "Keiner" (German), which is a wrong term.

Where can I localize such translations? Or is there a logic that prints nothing if %EnabledFeatures% is empty?

Thank you for any contribution.
(using QLM Enterprise, if this is of interest)

Emanuel.

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• Official comment

  

  Soraco Technologies

  February 28, 2022 21:06

  When no features are selected, the English word that' s used is: None

  According to Microsoft's Language Portal, the German translation for None is Keiner.

  If you believe there's a better translation, let us know what the proper term would be.

   

   
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  Emanuel Zueger

  March 16, 2022 07:01

  Basically correct but German language is terribly complicated when it comes to gender & articles. Correct translation in this context is "Keine" (leave out the trailing "r"). 

  Better solution for us would be to have this translation not done at all? Because we send all communication in English to all customers, so I am wondering where the translation comes into play anyhow. Can you point out where to set such language settings?

  Thank you!

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  Soraco Technologies

  March 16, 2022 11:30

  Thanks for the input.

  If you want to turn off the translation, you can simply remove the language resource files on the server. The resource files are typically located in:

  C:\inetpub\wwwroot\Qlm\QlmLicenseServer\bin\<language_code>

  If we are hosting your License Server, please contact us at support@soraco.co to request this change.

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  Emanuel Zueger

  March 25, 2022 09:33

  I did this - deleting the language code directories from C:\inetpub\wwwroot\Qlm\QlmLicenseServer\bin\

  Restarted the server. Still getting a wrong feature naming in e-mails.

  Any idea where else such translations are residing and how to deactivate them?

  It's weird to have a mixture of English and other languages in any case.

   

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  Soraco Technologies

  March 25, 2022 12:13

  Can you please clarify how you are triggering the emails? Are these scheduled tasks, trial email requests, emails sent from the QLM Portal?

   

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  Emanuel Zueger

  March 25, 2022 14:19 Edited

  I am tqalking about the e-mail generated from the customer self service portal, using the template "6. Email license" and the variable %EnabledFeatures%

  

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