Paypal - How to collect Paypal related event logs

QLM collect event logs related to paypal transactions. These logs are useful in diagnosing Paypal issues.

To collect detailed logs about a Paypal transaction:

- Go to Manage Keys / Sites

- Go to the Server Properties tab

- In the paypal category, set the paypalLoggingLevel to 15

- Click Ok

- Process a paypal sales transaction

- Go to Manage Keys

- Click Event Log and review the log for issues

To email our support team the logs:

- In the Event Log Viewer above, click Save to save the event log to a file

- Email us the file.