When you purchase QLM Express, Pro or Enterprise, you have the option to purchase a yearly maintenance plan. What is the yearly maintenance plan?
Your QLM Express, Pro or Enterprise license is a perpetual license that is bound to a single system / single user.
When you purchase your license, you purchase a license to perpetually use the current version of the software. For example, if you purchase QLM in May 2019, you would be purchasing QLM v12.
When you purchase the Yearly Maintenance Plan, you are entitled to receive free upgrades to future versions of QLM, while your maintenance plan is active. For example, when QLM v13 is released, you would be able to upgrade to QLM v13 at no cost. Without the maintenance plan, you would need to purchase an upgrade to the new version.
Additionally, without a maintenance plan, you are entitled to 3 months of email technical support starting from the date of purchase. If you need support without a maintenance plan, you must purchase a Support Incident.
When you purchase the Yearly Maintenance Plan, you are entitled to receive support while the maintenance plan is active by email, phone or via screen sharing sessions.