Product definition changes are not saved

[This article does not apply to QLM Express customers. It is only relevant for QLM Pro, Enterprise or Doc customers.]

If you make changes to the product definition in the QLM Management Console / Define Products tab and the changes do not seem to get saved, follow the steps below to rectify the issue. 

• Launch the QLM Management Console.
• Go to the Manage Keys tab.
• Click Sites.
• Go to the Files and Folders tab.
• Copy the path of the Products File field to the clipboard.

• Click Cancel to close the dialog window.
• Next, click the Settings icon and select Options as shown below:

• Locate the Products file path field.
• Delete the current value then paste the path that you copied earlier to the clipboard.

• Click Ok.
• Restart QLM.
• Go to the Define Products tab and make any change to the product as needed.
• Click the Save button.
• Go to the Manage Keys tab.
• You should be prompted to upload your products to the server.
• Answer 'yes' to upload the new product definition to the server.