QLM simply doesn't work after latest update

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Larry Duncan

July 14, 2015 08:23

After updating to 7.2.15123.1
Subscriptions are expiring daily that aren't due yet
Can't re-activate extended subscriptions
Licenses are revoked for no apparent reason
Get error when try to release license in QLM Manager..

Exception in releasing the key. Error: System.Web.Services.Protocols.SoapException: Server did not recognize the value of HTTP Header SOAPAction: http://www.interactive-studios.net/qlmweb/ReleaseKeyEx2.
at System.Web.Services.Protocols.Soap11ServerProtocolHelper.RouteRequest()
at System.Web.Services.Protocols.SoapServerProtocol.Initialize()
at System.Web.Services.Protocols.ServerProtocolFactory.Create(Type type, HttpContext context, HttpRequest request, HttpResponse response, Boolean& abortProcessing)

Everything is pretty much broken and our b2b customers cant use our product which their businesses depend on.

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  Soraco Technologies July 14, 2015 10:16

  Hi Larry

  There are a couple things you need to do when upgrading the QLM Management Console:

  1. Upgrade your QLM Web Service as well
  2. Upgrade the DB schema (from Manage Keys / Sites / Upgrade DB Schema)

  After performing the two points above, if you still have issues, please send me more details so that I can help you diagnose these problems.

  Regards
  John

  Regards
  John

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  Larry Duncan July 14, 2015 11:00

  Hi John
  I have upgraded the DB Schema
  Where / How do I upgrade the QLM Web Service as well ?
  TIA

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  Soraco Technologies July 14, 2015 12:01

  Please check this article for performing an upgrade of the QLM Web Service:

  https://soraco.zendesk.com/hc/en-us/articles/201887340-How-to-perform-a-minor-upgrade-of-the-QLM-web-service

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  Larry Duncan July 15, 2015 10:26

  John Thank you so much for the Lightning Fast responses.
  I was able to fix almost everything on the server side that was keeping the clients from their daily business.

  Remaining issues - and they seem very minor in comparison :)
  Loss of internet makes a license expire
  If a license expires its impossible to extend subscription and reactivate
  Unable to fully delete keys from registry
  My analytics has never worked in QLM
  Webpages in "getting started" are all dead
  Logging Feature not working from client to server(ex. Last Accessed, uninstalls, etc)
  If a previous key was used on the local machine it is impossible to activate a different one. (this one worries me because we are rolling out licensed plugins and addons soon that require their own identities)

  Thanks again though, your quick help got me out of a major bind yesterday. Looking forward to your responses Best Regards

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  Soraco Technologies July 15, 2015 10:43

  Hi Larry

  -Loss of internet makes a license expire
  John> Can you clarify which API you are using?

  -If a license expires its impossible to extend subscription and reactivate
  John> This should be possible. Please check this article: https://soraco.zendesk.com/hc/en-us/articles/200754094-How-to-implement-software-subscription

  -Unable to fully delete keys from registry
  John> The DeleteKeys API should do the job. If it's not working for you, please give me more details.

  -My analytics has never worked in QLM
  John> For Analytics to work, you need to call the Analytics API methods when a user installs or uninstalls your application (AddInstall, Updateinstall, RemoveInstall)

  -Webpages in "getting started" are all dead
  John> Thank you for reporting this. It's fixed now.

  -Logging Feature not working from client to server(ex. Last Accessed, uninstalls, etc)
  John> I am not sure I understand what you mean by logging feature. Can you please expand?

  -If a previous key was used on the local machine it is impossible to activate a different one. (this one worries me because we are rolling out licensed plugins and addons soon that require their own identities)
  John> This should work. Please provide more details as to what is happening.

  Regards
  John

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