How to configure QLM to send mail using SMTP

QLM sends emails from two different locations: (a) from the QLM Management console and (b) from the License Server. You can independently configure the SMTP Server settings for QLM Management console and for the License Server. 

Configure the QLM Management Console to send emails using SMTP

By default, the QLM Management Console will use Outlook (if installed) to send emails. To configure QLM to use SMTP to send emails.

• Launch the QLM Management Console
• Go to the Manage Keys tab
• In the Tools ribbon section, click Options
• Go to the SMTP Server tab
• Check the Use SMTP instead of Outlook option
• Enter all the information about your SMTP server
• Click the Test button to send a test email and confirm that the test was successful
• Click Ok

Configure the QLM License Server to send emails using SMTP

• Launch the QLM Management Console
• Go to the Manage Keys tab
• In the License Server ribbon section, click Sites and select your site
• Go to the Server Properties tab
• Expand the smtp section
• Configure your SMTP settings and click Ok

Note that QLM does not support two factor authentication.

Common Email Providers Configuration

SMTP Settings for Hotmail/Live/Outlook/Office 365:

SMTP Server: smtp-mail.outlook.com

SMTP Port: 587

[x] This server requires an SSL Connection

User Name: <your email address>

Password: <your password

SMTP Settings for Yahoo:

SMTP Server: smtp.mail.yahoo.com

SMTP Port: 587

[x] This server requires an SSL Connection

User Name: <your email address>

Password: <your password

SMTP Settings for Gmail - Option 1:

[Google no longer supports this option as of May 2022]

SMTP Server: smtp.gmail.com

SMTP Port: 587

[x] This server requires an SSL Connection

User Name: <your email address>

Password: <your password

Note that if you are not using 2-Step authentication, you might need to configure Google to "allow less secure apps". To do so:

• Login to your Google Account
• Click "Device Activity and Security Events"
• In the "Connected Apps & Sites" section, locate the "Allow less secure apps" option
• Set this option to ON.

SMTP Settings for Gmail - Option 2:

• Login to your Google Account
• In the "Sign-in & Security" section, select Signing in to Google
• In the "Password & sign-in method", click App passwords
• In the "Select app" dropdown, select Other, then enter QLM
• Click Generate
• Copy the generated password to a safe location (you will use it later on)

• In the QLM Management console, go to the Manage Keys tab
• Click Options and go to the SMTP Server tab
• Enter the following:

• Check "Use SMTP"
• Enter your name and email address
• SMTP Server: smtp.gmail.com
• SMTP Port: 587
• [x] This server requires an SSL Connection
• User Name: <your email address>
• Password: <the password created above>
• Click Test and confirm that the message was sent
• To configure the QLM License Server to send emails, apply the same configuration settings under Manage Keys / Sites / Server Properties / SMTP.

Note:

When using Gmail, you may get the following error: "The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.5.1 Authentication Required"

This generally happens when you try login from different time zone or IP Address. Your production server and the mail id you have used could be in different time zones. To resolve this, try one of the solutions below:

1) Logon to to server and sign in to Gmail once with your credentials. You will be asked for confirmation. Confirm your credentials and log out.

Or 2) Log in to Gmail on your local computer, click here then click "Recently used devices page" and confirm the device that was trying to send an email.